How we learned to love letting it all hang out...
After each support call here at Engine Yard we ask our customers:
"How'd we do?"
It's a simple question: great or terrible? The results are posted on our support website immediately. Want to add a comment? That's posted too. No editing, no filtering, and every customer gets to see their words on the site instantly. We let it all hang out there. We are performing in public.
One hundred Pandas either smile or frown based on the last 100 support calls.
Real results, in real time, in public.Read More